Terms of Service
Last updated: June 2025
1. Research Use Only
All products sold on NeoLabs USA are intended strictly for laboratory research and in-vitro use only. They are not intended for human or animal consumption, and are not drugs, supplements, or medical devices. By purchasing, you confirm that all products will be used exclusively for lawful, scientific research purposes.
2. Eligibility
You must be at least 21 years of age and either a licensed research professional, authorized business representative, or working within an institutional research setting to purchase from NeoLabs USA. By placing an order you confirm these eligibility requirements.
3. Orders & Payment
All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion. Payment must be received before orders are fulfilled. We accept Venmo and Cash App. Payment instructions are provided on the order confirmation screen.
4. Shipping & Returns
We ship within the United States only. Due to the nature of research chemicals, all sales are final. We do not accept returns. If a product arrives damaged or incorrect, contact us within 48 hours of delivery at orders@neolabsusa.com.
5. Disclaimer
These products have not been evaluated by the Food and Drug Administration. NeoLabs USA makes no claims that its products diagnose, treat, cure, or prevent any disease. Users assume full responsibility for compliance with all applicable local, state, and federal laws regarding the purchase and use of research chemicals.
6. Limitation of Liability
NeoLabs USA shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our products or services. Our total liability shall not exceed the amount paid for the order in question.
7. Contact
Questions about these terms? Email orders@neolabsusa.com.